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Shipping & Returns
SHIPPING RATES & LOCATIONS
Grenade Supply (Grenade) ships to the United States (lower 48 + Alaska and Hawaii) only. Grenade charges flat-rate shipping of $8.99 on orders of $0.00 to $34.99 and shipping is FREE for orders over $35.00.
Estimated shipment transit times begin when an order is picked-up from our warehouse. Please allow up to 24 hours processing time prior to shipment.
SHIPPING TIME
Our warehouse teams work hard to process and ship orders as quickly as possible. You will receive an email with tracking information when your shipping label is generated. Orders can take up to 2 business days to process, regardless of the selected shipping option. The shipping window for your selected shipping method begins once your order is physically picked-up from our warehouse facility by the freight carrier.
Orders shipping to the Lower 48 may be in-transit for up to 6 business days from the date of purchase. Orders shipping to Alaska, Hawaii, APO/FPO addresses, and Canada may be in-transit for up to 2 weeks, depending on carrier volume and customs.
SALES TAX
Grenade charges sales tax in various states whenever required by state law. If you were charged sales tax, it's because we are required to charge sales tax in your state.
SATISFACTION GUARANTEE - 365 DAYS!
At Grenade, we stand behind our products and quality controls. If you are not satisfied with a Grenade product you purchased from Grenade or one of our authorized sellers in the United States, you may request a replacement product, store credit, or a refund within 365 days of the date of purchase.
To submit a Guarantee request, please email us at: support@grenadegrooming.com and have information available regarding where and when you purchased your product.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites/marketplace sellers. The Guarantee is also limited to original, end-user purchasers in the United States.
If you have any questions regarding whether a seller is an authorized seller of our products, please email us at support@grenadegrooming.com
Effective: January 1, 2024
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